If you use CasePilot or DocPilot often, you might notice this: the same question asked at a different time gives a similar but not identical answer. This is not a mistake — it’s the nature of modern AI systems.
AI works with probabilities, not fixed rules
Traditional software follows fixed rules: input A always produces output B. AI language models work differently — they generate answers based on statistical patterns. Each answer is the result of a probabilistic process, not a deterministic retrieval.
This means: CasePilot can answer the same question with different wording, structure, or focus — and still be correct in content.
Variation doesn’t mean unreliability
That answers can vary doesn’t mean they are unreliable. The pilots base their answers on the case documents — just as an experienced claims adjuster would never answer the same question twice in exactly the same words, yet always relies on the same facts.
The source references in an answer show which documents it is based on — click a reference to jump directly to the document and page. In CasePilot, a chip additionally shows how many documents were referenced — one click filters the document list to exactly these documents.
Every answer is checked automatically
amaise automatically checks every answer for plausibility. A chip on the answer shows the result:
Automatically checked (green) — the statements could be verified against the cited sources.
Review sources (red) — some statements cannot be clearly traced back to the cited sources. Click the chip to underline the affected passages in the answer.
Review assessment (orange) — the answer contains the AI’s own assessments or interpretations. Click the chip to underline them.
Could not be checked (grey) — the automatic check was not possible; read the answer with extra care.
What you can do
If you get an answer that doesn’t quite fit:
Ask the question again, phrased a bit differently
Use Rephrase answer (slider icon under the answer) to adjust format or length
Click the source references to check the answer directly in the document
Give feedback using the thumbs-down button — this helps CasePilot learn to answer such questions better
Start fresh with Start new conversation if a conversation has drifted off track
💡 This is also why the note under the input field is always visible: "You are speaking with an AI assistant that may make mistakes. Verify important information." With the source references, that verification is only a click away.