Under «Settings» → «Features» you set a few defaults that apply to all users of your workspace (permission «TENANT__U_CONFIG»). They answer the question «Why does amaise behave this way for us?».
The defaults
Default view — which view a case opens in (Dashboards, case history, or Documents). Only the views enabled for the workspace can be selected.
Default document storage — the storage that newly uploaded documents land in.
Duplicates: excluded storages — storages that are excluded from duplicate detection.
Case history: visible views — which case-history definitions users can select.
Definition of inactive cases — after how many days without activity a case is considered inactive. This setting appears only if the inactivity check is active for the workspace.
External access — how many days access lasts when someone gives an external user access to a case, in the access panel or from a collaboration request (30 by default, between 1 and 3650). For each case, the end date can still be changed or removed in the access panel. This setting appears only if collaboration is enabled for the workspace.
Note: These defaults are starting values for the whole workspace. Individual users can choose a personal view that differs from these, where that is provided for.